Question 1

What is the minimum order quantity?

Accepted Answer

Minimum quantities depend on the fry scoop size, print method, and artwork requirements. The available minimum will be displayed when selecting your product options or confirmed by our team before ordering.

Question 2

Can I order a sample before placing a full order?

Accepted Answer

Yes. Samples may be available so you can review the size, material, shape, and overall construction before placing a larger custom order.

Question 3

Can I order multiple sizes in one order?

Accepted Answer

Yes. You can order multiple fry scoop sizes, although each size may need to meet its own minimum quantity.

Question 4

Can I reorder a previous design?

Accepted Answer

Yes. Returning customers can reference a previous order or approved artwork when requesting a reorder.

Question 5

Do you offer bulk or high-volume pricing?

Accepted Answer

Yes. Larger quantities may qualify for lower per-unit pricing. Contact our team for volume pricing.

Question 6

What fry scoop sizes are available?

Accepted Answer

Fry scoops are available in multiple sizes for small sides, standard servings, and larger portions. Exact dimensions and capacities should be displayed on each product option.

Question 7

How do I choose the right size?

Accepted Answer

Consider your serving portion, fry style, menu price, and how the scoop will be handled by customers. Our team can help compare sizes before you order.

Question 8

Are the fry scoops shipped flat or already assembled?

Accepted Answer

Packaging format can vary by product and order quantity. The product details or your order confirmation will explain whether the scoops arrive nested, flat, or ready to fill.

Question 9

Will the fry scoops stand upright?

Accepted Answer

The tapered base helps the scoops remain stable during filling, staging, and serving. Stability may vary depending on the surface and the amount of food inside.

Question 10

Do the fry scoops fit into cup holders?

Accepted Answer

Some sizes may fit common drink trays and cup holders because of their narrower base. Fit can vary, so request measurements or a sample when cup-holder compatibility is important.

Question 11

What artwork file types do you accept?

Accepted Answer

Vector files such as AI, EPS, and print-ready PDF are preferred. High-resolution PNG files may also work depending on the design.

Question 12

Are there artwork limitations?

Accepted Answer

Small text, thin lines, low-resolution images, and colors with very subtle differences may not reproduce clearly. Artwork should also remain inside the designated printable area.

Question 13

Can your team help prepare my artwork?

Accepted Answer

Yes. Our team can review your file and advise whether adjustments are needed before production.

Question 14

Can the design cover the entire fry scoop?

Accepted Answer

Available print coverage depends on the product and printing method. Some options may allow broader coverage, while others are intended for logos or limited graphics.

Question 15

Will my design wrap perfectly around the side curves?

Accepted Answer

Artwork may shift or distort slightly where the container curves, tapers, folds, or overlaps. The proof will show the intended placement before printing.

Question 16

How many colors can you print?

Accepted Answer

The number of available colors depends on the selected print method and product. Some options are best for simple one- or two-color logos, while others may support more detailed graphics.

Question 17

What container colors are available?

Accepted Answer

Available base colors depend on the selected product. White is typically the most versatile option for custom printing because it provides strong color contrast.

Question 18

Will printed colors match my screen exactly?

Accepted Answer

Not always. Screens display RGB colors, while production printing uses physical inks and materials. Color variation can also occur between materials and production runs.

Question 19

Can you match a Pantone color?

Accepted Answer

Pantone matching may be available depending on the printing process. Exact matches cannot always be guaranteed on every material.

Question 20

Will I receive a proof before production?

Accepted Answer

Yes. Custom orders should receive a digital proof showing artwork placement, size, and general appearance before production begins.

Question 21

Does approving the proof mean spelling and artwork are final?

Accepted Answer

Yes. Customers should carefully review spelling, colors, placement, quantities, and product details before approving the proof.

Question 22

Are fry scoops food-safe?

Accepted Answer

The fry scoops are intended for food-service use. Product-specific food-contact and material details should be confirmed in the product specifications.

Question 23

Can they hold hot fries?

Accepted Answer

Yes, they are designed for serving fries and similar freshly prepared foods. Extremely hot, wet, or oily foods should still be tested for the intended serving period.

Question 24

Are fry scoops grease-resistant?

Accepted Answer

The material is designed to handle common food-service use, but grease resistance may vary by coating, food type, temperature, and holding time.

Question 25

Can they be used for foods other than fries?

Accepted Answer

Yes. They can also work for onion rings, chicken bites, mozzarella sticks, churros, snacks, and other portable foods.

Question 26

Are fry scoops microwave-safe?

Accepted Answer

Microwave compatibility depends on the material and coating. Check the product specifications or contact our team before placing the container in a microwave.

Question 27

Are they reusable?

Accepted Answer

They are primarily designed as disposable food-service packaging rather than long-term reusable containers.

Question 28

What is the typical production time?

Accepted Answer

Production time begins after artwork approval and payment requirements are completed. Timing varies based on quantity, print method, and current production volume.

Question 29

Do you offer rush production?

Accepted Answer

Rush service may be available depending on the order specifications and production schedule. Rush availability should be confirmed before ordering.

Question 30

How long does shipping take?

Accepted Answer

Shipping time depends on the destination, order size, and selected freight method. Shipping estimates are separate from production time.

Question 31

Can you ship directly to an event or multiple locations?

Accepted Answer

Direct or split-location shipping may be available. Additional freight and handling charges may apply.

Question 32

What happens if my order arrives damaged?

Accepted Answer

Photograph the packaging and damaged products immediately, keep all shipping materials, and contact the support team as soon as possible.

Frequently Asked Questions

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